At least the variety in complaints keeps it interesting
Sometimes it takes incredible restraint for me to stop myself from turning around and asking guests if they’re messing with me. The things that people come up with, it’s amazing.
To date, one of the best “complaints” I’ve had is from a guest who actually stunned both myself and one of my colleagues into silence.
Guest checks into the room. Comes back down a couple of minutes later, throwing the keys onto the desk and demanding a manager to complain about her room.
I step in and ask what’s wrong.
“There’s no bathroom. I want a refund.”
“I just got checked into 306. There’s no bathroom. What kind of hotel is this?”
“Ma’am, there is most certainly a bathroom in your hotel room. It’s on the left hand side of the room, right next to the bed.”
The guest grabbed her keys back and stalked off, but not before she’d made me promise that I would refund her if there was in fact no bathroom in her room.
Oddly enough, she didn’t complain further. Guess she found the bathroom?